We want you to have the best time using (and recommending 😎) our products, but if for any reason this isn't the case please get in touch with us at firstname.lastname@example.org
- If your Ultra Violette is damaged or faulty on arrival, please send a pic of the product to email@example.com within 10 of days receiving the goods and quote your order number and we will replace your product.
- If for any other reason you are not completely satisfied with our products we will provide a refund or store credit within 14 days of receiving. You just need to do the following:
- Make sure the product is in good condition and only lightly sampled (less than 1/4 used)
- Put the product in the shipper box you received it in, and post to:
- Ultra Violette, 40-44 Edison Rd, Dandenong South VIC 3175
- Include your order number inside the box, and the reason for your return so we can track your order and payment method
- Email us at firstname.lastname@example.org to let us know you have sent the product back and why quoting your order number
- Ultra Violette will not be responsible for parcels lost or damaged in transit if you choose not to insure or track the returned parcel
- How are refunds processed? Please allow up to two weeks for refunds to be credited to your original form of payment. Please note: Original shipping charges will not be refunded.