Frequently Asked Questions - FAQs | Ultra Violette Australia

Frequently Asked Questions

Ultraviolet (UV) rays are the single biggest cause of premature ageing. Wrinkles, pigmentation, loss of skin elasticity, dark patches, and pre-cancerous skin changes are all part of the parcel. Oh, and of course there’s the more devastating risk of skin cancer. It only takes 15 minutes of exposure to the summer sun to burn your skin and damage your skin cells.
The sun emits three different types of UV radiation: UVA, UVB and UVC. While UVC rays are filtered by the ozone, 10% of UVB and 95% of UVA rays reach the earth’s surface.
UV can mean bad things for your skin cells, including types of DNA damage, and with extreme UV exposure, cell death. Some of this oxidative DNA and nucleotide damage, and a failure of the cells to repair this damage can prompt your cells to mutate, leading to the development of skin cancers.

Sure, Vitamin D deficiency can be pretty bad, but so can skin cancer. The good news is, you don’t have to sacrifice one for the other. It’s simple, just a few minutes of exposure to the summer sun on your face, arms and hands in the morning or late afternoon when the UV index is below three will top your Vitamin D levels right up.

Simply put, if the UV index is three or above, you need skinscreen. In Australia, the average summer day peaks at 12-14, and can even reach 16-17 in the northern parts of the country. So yeah, we’d recommend you wear SPF every single day. 
Even in winter, the UV index can exceed 3, and often does for most of northern Australia. Check out 
www.myuv.com.au if you’re ever unsure.

Australian-made sunscreens are the toughest in the world. Not only do they need to work the hardest conditions (thinned ozone layer, duh), but we have the most rigorous testing standards. It’s always better to buy and use an Australian-made and tested SPF than one made and tested overseas.

A big, fat, ginormous YES!!! Ultra Violette is the best cruelty free sunscreen in Australia (and the world, because we’re modest like that!) We have vetted our suppliers, down to an ingredient level and would never work with anyone who tested on animals. We also offer some skinscreens that are even vegan cruelty-free sunscreen. All our products bar two (Extreme Screen and Sheen Screen) are vegan.

Not gonna lie, we made it up. BUT the sentiment is true!!
A skinscreen is the perfect combination of skincare and sunscreen – with hydrating ingredients that are just as potent as their SPF counterparts. You can use them solo, or layered with your other skin staples like serums, moisturiser and foundation for an extra punch of hydration. All of our products are purposely designed to work for the good of your skin, both in the short and long term. 

Because one skinscreen does not fit all. Each of our products have been tweaked a little, depending on what you’re after specifically. You have different shoes for different occasions, so why not have different sunscreens? 

Queen Screen after/instead of moisturiser.
Supreme Screen after/instead of moisturiser.
Clean Screen after moisturiser.
Lean Screen after moisturiser.

You need 1/4 teaspoon of sunscreen for your face. And another 1/4 teaspoon (1.25ml) for the neck and décolletage. This number is actually an estimate based on the average face sizes and the SPF testing amount (2 mg per cm²).
So if you have a larger face, you’ll probably need more sunscreen, while a smaller one would require less. In Violette terms, this equates to 5 pumps of Clean/Supreme/Lean Screen, and 2.5 droppers or pipettes full of Queen Screen. Any less than that and you won’t be getting the full level of protection detailed on the packaging.

You’ll need to reapply every 2 hours if you’re in direct sunlight to be safe.

If you're looking for vegan sunscreen in Australia, most but not all Ultra Violette products are vegan. The only exceptions are Extreme Screen which contains beeswax, and Sheen Screen which uses beeswax along with sustainably sourced and cruelty free Lanolin. Our other skinscreens are proudly vegan-friendly and some of the best vegan sunscreens on the market.

Yes - our screens are safe for pregnancy and breastfeeding however we recommend you consult with your doctor before starting any new skincare regimes or if you have any concerns.

Wondering if Ultra Violette is also suitable as a kids sunscreen? The answer is a big fat YES! UV is perfect for anyone with skin, be that your bestie, your baby (over 6 months of age) or your boyfriend/ girlfriend. It’s important for everyone to wear sunscreen when the UV index is over 2, but even then we recommend wearing it always to protect against harmful effects from the sun. If your child has sensitive skin, then try our SPF 50+ Lean Screen. She’s a mineral-only SPF formulated with zinc oxide, fragrance-free and superb for fussy kids or reactive skin. For children over 6 months, we always recommend a patch test first before a full application to check for any sensitivity.

Extreme Screen is 4hrs water/sweat resistant!
Our facial skinscreens however are not. They are designed for daily use, but if you intend to spend a day at the beach or pool, you’ll need to reapply after swimming and/or profusely sweating. 

If you’re using them correctly - every day according to the prescribed amount – your Ultra Violette Queen Screen should last 40 days, or Supreme, Lean and Clean will last 60 days.

Sadly not, you will only get the SPF of the highest amount you’ve applied.

No it's not! 

Regular old sunscreen doesn’t smell great, but here at Ultra Violette we do things differently. Our skinscreens either have a light scent that dissipates quite quickly or are completely fragrance free.
Queen Screen - light rose scent 
Supreme Screen - clean scent
Clean Screen - fragrance free 
Lean Screen - fragrance free 

Extreme Screen – coconut scent
Sheen Screen – birthday cake scent 

They actually work pretty similarly, both need to be applied in advance of any sun exposure, in the correct amount, and both absorb UV radiation which prevents it from reaching the skin. 
Physical/mineral/inorganic filters (Zinc Oxide and Titanium Dioxide) also scatter or reflect UV radiation which has led to the common misconception that chemical filters = UV radiation absorption and mineral = reflection. 
Chemical/organic sunscreens tend to be great for: feeling beautiful to wear, being lightweight, UVA1 protection, melasma or pigmentation sufferers. Mineral sunscreens tend to be better for: skin sensitivities, inflamed skin. Lucky for y’all WE HAVE BOTH
💁‍♀️ 

It really depends on your skin. There’s no “preferred” type of SPF. If you’re prone to inflammation, acne or highly reactive, a zinc-based (physical) might work better for you. If you prefer lighter textures, no white cast, or have pigmentation concerns, chemical’s the way to go. At the end of the day, THE BEST SUNSCREEN IS THE ONE YOU WANT TO WEAR EVERY DAY. PS don’t believe everything you read online - this is especially the case in regards to celebrity sex tapes and SPF.

Terrific question and I’m glad you asked! Whilst both products are 50+, the perfect primer and look great on your vanity, the main differences are the texture and the finish. Queen Screen is a serum with a super glowy finish and Supreme Screen is a creme texture with a satin finish.

What actually is reef safe sunscreen in Australia? There’s a lot of misinformation about the damage sunscreens are doing to the reefs - with a lot of unsubstantiated claims being made by brands. A reef safe sunscreen refers to one that doesn’t contain potentially damaging ingredients including oxybenzone which may cause coral bleaching. Ultra Violette is an oxybenzone free sunscreen in Australia. Oxybenzone has the worst reputation in regard to reef damage.

Breaking news my friends, yes sunscreen does expire! Just like all skin care and beauty products you will find an expiry date on the bottle that is very important to take a look at to ensure you’re using a product that is still offering you sun protection. On average, sunscreen can last anywhere from 1- 3 years but the formula can actually deteriorate if exposed to direct sunlight for too long. Vi likes being kept in cool, dark places and when she’s out and about be sure to stow her away wrapped in a towel or covered in your handbag. It’s never a good idea to use expired sunscreen as it does not offer you protection from anti-ageing and harmful UV rays. In need of a new sunscreen? Shop our collection of skinscreen now.

SPF stands for ‘sun protection factor’ and is used as an indication of how long it would take the sun’s UV radiation to burn your skin when using sunscreen versus time it would take without any sunscreen. Wondering how that applies to real life? Essentially, it means an SPF 30 would take you 30 times longer to burn compared to if you weren’t wearing that sunscreen. SPF 50 would take you 50 times longer. Remember, it’s still extremely important to reapply and avoid direct sunlight even when wearing sunscreen as a small percentage of the sun’s rays still hit your skin.

For orders under $50, there is a flat shipping rate of $8.50 for all Australian delivery addresses.
For orders of $50 and over, the shipping is free for all Australian delivery addresses.
Express shipping in Australia is available for a flat $10 rate for all delivery addresses.

We can’t blame you for being excited to get your order ASAP so here’s the lowdown.

Processing and packing time is 1-2 business days. However, if we’re having a sale, launching a new product or it’s just a busy time for retail, it could take us a little longer so bear with us!
From there, we use Australia Post and you can check postage delivery times here: 
https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
Our orders are sent from Melbourne, post code 3175.

Never fear, get in contact with us at violette@ultraviolette.com.au and we’ll look into it!
Keep in mind that a $10 redelivery fee will apply for the following reasons:
- Entering an incorrect address at checkout, causing your order to be sent back to us.
- Not picking up your item from the post office or courier depot, causing your order to be sent back to us.

Currently we only offer shipping to New Zealand, Canada, UK, Malaysia, Hong Kong, Philippines, Indonesia, Thailand and Singapore. 

For standard post, we use AusPost and your country’s local mail carrier (i.e. Singpost, Canada Post, Royal Mail etc.) For example, if you live in Singapore, the package will ship out with AusPost, then be handed over to Singpost for delivery. 
Please note that due to COVID-19 this service is likely to incur delays and lost packages. Ultra Violette is not liable for any delays and the customer will be required to pay redelivery fees due to lost packages.

For express shipping, we use TNT or Fedex end to end. This service has remained reliable throughout the COVID-19 pandemic. In the unlikely event of a lost package Ultra Violette will cover any redelivery fees.


Orders containing Dream Screen will be shipped from Friday 26th November, 2021.

Due to COVID-19 we have had to update our shipping options. We now offer both standard (tracked but not insured) and express services (tracked and insured).


o   Standard Service – Ships via AusPost and your country’s local mail carrier (i.e. Singpost, Canada Post, Royal Mail etc.) For example, if you live in Singapore, the package will ship out with AusPost, then be handed over to Singpost for delivery. 
Please note that due to COVID-19 this service is likely to incur delays and lost packages. Ultra Violette is not liable for any delays and the customer will be required to pay redelivery fees due to lost packages.

o   Express Service – Ships via TNT or Fedex end to end. This service has remained reliable throughout the COVID-19 pandemic. In the unlikely event of a lost package Ultra Violette will cover any redelivery fees.



 

Standard – Tracked, NOT Insured

Express – Tracked and Insured 

New Zealand 

$16 – 5+ business days 

$32 – 3+ business days

UK

$26 – 6+ business days 

$55 – 4+ business days

Canada

$21 – 9+ business days

$45– 4+ business days

Malaysia

$19 - 8+ business days

$50– 4+ business days

Hong Kong

$19 - 7+ business days

$50– 4+ business days

Philippines

$20 - 16+ business days

$50– 4+ business days

Indonesia

$19 - 9+ business days

$50– 4+ business days

Thailand 

$19 - 8+ business days

$50– 4+ business days

Singapore

$19 – 6+ business days

$50– 4+ business days

 

    • International Postal charges do not include possible taxes and duties which could be applied by customs in your country. The responsibility for any customs duties, foreign taxes or other fees which may be imposed is your responsibility. To comply with Australian export regulations, we are required to declare the exact value of all product(s) ordered and to mark them as “merchandise” even if you are buying as a gift for someone else.


    • Please contact violette@ultraviolette.com.au for any further questions and if you have special order needs.

Our International Postal charges do not include possible taxes and duties which could be applied by customs in your country. The responsibility for any customs duties, foreign taxes or other fees which may be imposed is your responsibility. To comply with Australian export regulations, we are required to declare the exact value of all product(s) ordered and to mark them as “merchandise” even if you are buying as a gift for someone else.

Unfortunately, not for express shipping options. We use either TNT or Fedex, neither of which can deliver to PO Boxes. 

If you're choosing standard post we can though!

Unfortunately, once an order has been placed, we’re unable to guarantee that any order edits or cancelations can be made. Our warehouse team is super quick and often there’s little to no time between your order being confirmed and them packing it up. 

We’ll always try our best to accommodate requests though so reach out to us via email at violette@ultraviolette.com.au and we’ll see what can be done. 

Once an order has been placed our team moves pretty quicky to pack and send our your skinscreens so we can’t guarantee we’ll be able to change it in time. 

We can attempt to contact AusPost and have it redirected but this isn’t always possible.

 

We’ll always try our best to accommodate requests though so reach out to us via email at violette@ultraviolette.com.au and we’ll see what can be done. 

 

Please note that a $10 redelivery fee will apply if we have to resend your order due to an incorrect address. 

Customers who purchase Dream Screen can exchange or refund their shade within 1 x month of purchase if lightly sampled. Customers are responsible for shipping costs to return the product and we will ship out their new shade free of charge. Please email violette@ultraviolette.com.au to initiate a return.

We want you to have the best time using (and recommending 😎) our products, but if for any reason this isn't the case please get in touch with us at violette@ultraviolette.com.au

    • If your Ultra Violette is damaged or faulty on arrival, please send a pic of the product to violette@ultraviolette.com.au within 10 of days receiving the goods and quote your order number and we will replace your product.
    • If for any other reason you are not completely satisfied with our products we will provide a refund or store credit within 14 days of receiving. The exception to this is any of our merch or accessories and any sales on 13.11.19, as this money has been donated to charity, you are only eligible for an exchange or store credit. You just need to do the following:
      • Make sure the product is in good condition and only lightly sampled (less than 1/4 used)
      • Put the product in the shipper box you received it in, and post to:
      • Ultra Violette, 40-44 Edison Rd, Dandenong South VIC 3175
      • Include your order number inside the box, and the reason for your return so we can track your order and payment method
      • Email us at violette@ultraviolette.com.au to let us know you have sent the product back and why quoting your order number
    • Ultra Violette will not be responsible for parcels lost or damaged in transit if you choose not to insure or track the returned parcel

  • Please allow up to two weeks for refunds to be credited to your original form of payment. Please note: Original shipping charges will not be refunded.

Start off by making sure the product is in good condition and only lightly sampled (less than 1/4 used). Then email us at violette@ultraviolette.com.au quoting your order number and reason for return.
Please note that Ultra Violette will not be responsible for parcels lost or damaged in transit if you choose not to insure or track the returned parcel

 

Ultra Violette, 40-44 Edison Rd, Dandenong South VIC 3175

Please allow up to two weeks for refunds to be credited to your original form of payment. Please note: Original shipping charges will not be refunded.

Our range is stocked on our website (duh).

Other retailers include Adore Beauty, Sephora ANZ both in store and online, The Iconic, Kristin Fisher Eyebrows in Double Bay, Paloma Salon in Paddington and Belameres in Sydney.

We’re also stocked in Joyce Beauty in Hong Kong, Space NK in the UK, as well as Cult Beauty and Net-a-Porter Online.

Thank you for your interest but unfortunately due to exclusivity agreements, we’re not able to take on new stockists at this time. 

You can, but ultimately we wouldn’t recommend it. This is because you likely won’t apply enough to receive the full SPF50 protection, unless you like to really build your level of coverage in layers. For that reason, we would always err on the side of caution and recommend wearing your favourite Skinscreen underneath Dream Screen. However, we did do some testing which indicates that adding Dream Screen to your daily SPF routine is really simple and actually gives you the highest possible protection.


We tested Dream Screen with Supreme Screen, our SPF50+ Hydrating Facial Skinscreen. When measured against each other for SPF rating, Dream Screen tested at an average SPF of 52.4 (which is actually more than the required amount to achieve an SPF50 rating). When half the recommended amount of Supreme Screen (2.5 pumps) was layered underneath half the recommended amount of Dream Screen (2 pumps), the SPF protection rating had an average of 65. We tested again, this time by mixing half the recommended amounts of each product together and applying them to the skin simultaneously, which also registered an average SPF protection rating of 61.4

So, what does that all mean? Well, even after using less than the recommended amount of Dream Screen, if you layer a light base of Supreme Screen underneath your Dream Screen – or you mix Supreme Screen with your Dream Screen before applying, if you prefer – you are getting more than the claimed SPF50 protection. So yes, you’ll still need to combine both – but you’ll also need to use less of each.