Frequently Asked Questions

Not gonna lie, we made it up. BUT the sentiment is true! A SKINSCREEN™ is the perfect combination of skincare and sunscreen – with hydrating ingredients that are just as potent as their SPF counterparts. You can use them solo, or layered with your other skin staples like serums, moisturiser and foundation for an extra punch of hydration. All of our products are purposely designed to work for the good of your skin, both in the short and long term. 

Because one SKINSCREEN™ does not fit all. Each of our products have been tweaked a little, depending on what you’re after specifically. You have different shoes for different occasions, so why not have different sunscreens? 

It really depends on your skin. There’s no “preferred” type of SPF. If you’re prone to inflammation, acne or highly reactive, a zinc-based (physical) might work better for you. If you prefer lighter textures, no white cast, or have pigmentation concerns, chemical’s the way to go. At the end of the day, THE BEST SUNSCREEN IS THE ONE YOU WANT TO WEAR EVERY DAY.

PS don’t believe everything you read online - this is especially the case in regards to celebrity sex tapes and SPF. 

Take our SPF BFF Quiz and let Vi help you decide which future-proofing formula will be your new favourite.

Terrific question and I’m glad you asked! Whilst both products are 50+, the perfect primer and look great on your vanity, the main differences are the texture and the finish. Queen Screen is a serum with a super glowy finish and Supreme Screen is a creme texture with a satin finish.

A big, fat, ginormous YES!!! Ultra Violette is the best cruelty free sunscreen in Australia (and the world, because we’re modest like that!) We have vetted our suppliers, down to an ingredient level and would never work with anyone who tested on animals. We also offer some SKINSCREENS™ that are even vegan cruelty-free sunscreen. All our products bar two (Extreme Screen and Sheen Screen) are vegan.

A big, fat, ginormous NO!!!

Fab question! SPF should be the last step of your skincare routine. Some of our more hydrating products like Queen and Supreme screen can be used instead of a moisturiser though! Test it out and see what your skin prefers.

You need 1/4 teaspoon of sunscreen for your face, and another 1/4 teaspoon (1.25ml) for the neck and décolletage. This number is an estimate based on the average face sizes and the SPF testing amount (2 mg per cm²). So, if you have a larger face, you’ll probably need more sunscreen, while a smaller one would require less. In UV terms, this equates to 5 pumps of Clean/Supreme/Lean Screen, 3 droppers or pipettes full of Queen Screen, and a 20-cent sized puddle for Fave Fluid. Any less than that and you won’t be getting the full level of protection detailed on the packaging.

You’ll need to reapply every 2 hours if you’re in direct sunlight to be safe. Preen Screen™ is the perfect product to reapply on the go.

If you're looking for vegan sunscreen in Australia, most but not all Ultra Violette products are vegan. The only exceptions are Extreme Screen which contains beeswax, and Sheen Screen which uses beeswax along with sustainably sourced and cruelty free Lanolin. Our other skinscreens are proudly vegan-friendly and some of the best vegan sunscreens on the market.

Yes - our SKINSCREENS™ are safe for pregnancy and breastfeeding however we recommend you consult with your doctor before starting any new skincare regimes or if you have any concerns.

The answer is a big fat YES! UV is perfect for anyone with skin, be that your bestie, your baby (over 6 months of age) or your boyfriend/girlfriend. It’s important for everyone to wear sunscreen when the UV index is over 2, but even then we recommend wearing it always to protect against harmful effects from the sun. If your child has sensitive skin, then try our SPF 50+ Lean Screen. She’s a mineral-only SPF formulated with zinc oxide, fragrance-free and superb for fussy kids or reactive skin. For children over 6 months, we always recommend a patch test first before a full application to check for any sensitivity.

Extreme Screen is 4hrs water/sweat resistant! Our facial SKINSCREENS™, however, are not. They are designed for daily use, but if you intend to spend a day at the beach or pool, you’ll need to reapply after swimming and/or profusely sweating. 

If you’re using them correctly - every day according to the prescribed amount – Queen Screen 50mls should last 40 days, and Fave Fluid, Supreme, Lean, and Clean Screen 75ml will last 60 days.

No it's not! 

Regular old sunscreen doesn’t smell great, but here at Ultra Violette we do things differently. Our SKINSCREENS™ either have a light scent that dissipates quite quickly or are completely fragrance free. 

Queen Screen SPF50+ - light rose scent 

Supreme Screen SPF50+ - clean scent

Clean Screen SPF30 - fragrance free 

Lean Screen SPF50+ - fragrance free 

Fave Fluid SPF50+  - fragrance free

Preen Screen SPF50 - aloe vera scent

Daydream Screen - fragrance free

Extreme Screen SPF50+ – coconut scent

Sheen Screen SPF50 – birthday cake scent

What actually is reef safe sunscreen in Australia? There’s a lot of misinformation about the damage sunscreens are doing to the reefs - with a lot of unsubstantiated claims being made by brands. A reef safe sunscreen refers to one that doesn’t contain potentially damaging ingredients including oxybenzone which may cause coral bleaching. Ultra Violette is an oxybenzone free sunscreen in Australia. Oxybenzone has the worst reputation in regard to reef damage.

Ultraviolet (UV) rays are the single biggest cause of premature ageing. Wrinkles, pigmentation, loss of skin elasticity, dark patches, and pre-cancerous skin changes are all part of the parcel. Oh, and of course there’s the more devastating risk of skin cancer. It only takes 15 minutes of exposure to the summer sun to burn your skin and damage your skin cells.The sun emits three different types of UV radiation: UVA, UVB and UVC. While UVC rays are filtered by the ozone, 10% of UVB and 95% of UVA rays reach the earth’s surface.

UV can mean bad things for your skin cells, including types of DNA damage, and with extreme UV exposure, cell death. Some of this oxidative DNA and nucleotide damage, and a failure of the cells to repair this damage can prompt your cells to mutate, leading to the development of skin cancers.

SPF stands for ‘sun protection factor’ and is used as an indication of how long it would take the sun’s UV radiation to burn your skin when using sunscreen versus time it would take without any sunscreen. Wondering how that applies to real life? Essentially, it means an SPF 30 would take you 30 times longer to burn compared to if you weren’t wearing that sunscreen. SPF 50 would take you 50 times longer. Remember, it’s still extremely important to reapply and avoid direct sunlight even when wearing sunscreen as a small percentage of the sun’s rays still hit your skin.

Sure, Vitamin D deficiency can be pretty bad, but so can skin cancer. The good news is, you don’t have to sacrifice one for the other. It’s simple, just a few minutes of exposure to the summer sun on your face, arms and hands in the morning or late afternoon when the UV index is below three will top your Vitamin D levels right up.

Simply put, if the UV index is three or above, you need to wear sunscreen. In Australia, the average summer day peaks at 12-14, and can even reach 16-17 in the northern parts of the country. So yeah, we’d recommend you wear SPF every single day. 

Even in winter, the UV index can exceed 3, and often does for most of northern Australia. Check out www.myuv.com.au if you’re ever unsure.

Australian-made sunscreens are the toughest in the world. Not only do they need to work the hardest conditions (thinned ozone layer, duh), but we have the most rigorous testing standards. It’s always better to buy and use an Australian-made and tested SPF than one made and tested overseas.

Sadly not, you will only get the SPF of the highest amount you’ve applied.

They actually work pretty similarly, both need to be applied in advance of any sun exposure, in the correct amount, and both absorb UV radiation which prevents it from reaching the skin. Physical/mineral/inorganic filters (Zinc Oxide and Titanium Dioxide) also scatter or reflect UV radiation which has led to the common misconception that chemical filters = UV radiation absorption and mineral = reflection. Chemical/organic sunscreens tend to be great for: feeling beautiful to wear, being lightweight, UVA1 protection, melasma or pigmentation sufferers. Mineral sunscreens tend to be better for: skin sensitivities, inflamed skin. Lucky for y’all WE HAVE BOTH 💁‍♀️Want to read on?

Vi's got you covered in her Chemical vs Physical Sunscreen blog.

Breaking news my friends, yes sunscreen does expire! Just like all skin care and beauty products you will find an expiry date on the bottle that is very important to take a look at to ensure you’re using a product that is still offering you sun protection. On average, sunscreen can last anywhere from 1- 3 years but the formula can actually deteriorate if exposed to direct sunlight for too long. Vi likes being kept in cool, dark places and when she’s out and about be sure to stow her away wrapped in a towel or covered in your handbag. It’s never a good idea to use expired sunscreen as it does not offer you protection from anti-ageing and harmful UV rays. In need of a new sunscreen? Shop our collection of SKINSCREEN™ now.

For orders under $55, there is a flat shipping rate of $6.50 for all Australian delivery addresses.

For orders of $55 and over, the shipping is free for all Australian delivery addresses.

Express shipping in Australia is available for a flat $10 rate for all delivery addresses. Please note: Express shipping options may not be available during busy sale periods.

We can’t blame you for being excited to get your order ASAP so here’s the lowdown. Processing and packing time is 1-2 business days. However, if we’re having a sale, launching a new product or it’s just a busy time for retail, it could take us a little longer so bear with us! From there, we use Australia Post and you can check postage delivery times here: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/Our orders are sent from Melbourne, post code 3175.

Never fear, get in contact with us at violette@ultraviolette.com.au and we’ll look into it! Keep in mind that a $10 redelivery fee will apply for the following reasons:

• Entering an incorrect address at checkout, causing your order to be sent back to us.
• Not picking up your item from the post office or courier depot, causing your order to be sent back to us.

We want you to have the best time using (and recommending 😎) our products, but if for any reason this isn't the case please get in touch with us at violette@ultraviolette.com.au

• • If your Ultra Violette is damaged or faulty on arrival, please send a pic of the product to violette@ultraviolette.com.au within 10 of days receiving the goods and quote your order number and we will replace your product.
  • If for any other reason you are not completely satisfied with our products we will provide a refund or store credit within 14 days of receiving. You just need do following:
    • Make sure the product is in good condition and only lightly sampled (less than 1/4 used)
    • Contact our customer service team to receive the returns address.
    • Include your order number inside the box, and the reason for your return so we can track your order and payment method
    • Email us at violette@ultraviolette.com.au to let us know you have sent the product back and why quoting your order number
  • Ultra Violette will not be responsible for parcels lost or damaged in transit if you choose not to insure or track the returned parcel

Please allow up to two weeks for refunds to be credited to your original form of payment. Please note: Original shipping charges will not be refunded.

Start off by making sure the product is in good condition and only lightly sampled (less than 1/4 used). Then email us at violette@ultraviolette.com.au quoting your order number and reason for return. Please note that Ultra Violette will not be responsible for parcels lost or damaged in transit if you choose not to insure or track the returned parcel

Please allow up to two weeks for refunds to be credited to your original form of payment. Please note: Original shipping charges will not be refunded.

Currently we only offer shipping to New Zealand.

For standard post, we use AusPost and your country’s local mail carrier. Ultra Violette is not liable for any delays and the customer will be required to pay redelivery fees due to lost packages.

Our International Postal charges do not include possible taxes and duties which could be applied by customs in your country. The responsibility for any customs duties, foreign taxes or other fees which may be imposed is your responsibility. To comply with Australian export regulations, we are required to declare the exact value of all product(s) ordered and to mark them as “merchandise” even if you are buying as a gift for someone else.

Unfortunately, not for express shipping options. We use either TNT or Fedex, neither of which can deliver to PO Boxes. If you're choosing standard post we can though!

Unfortunately, once an order has been placed, we’re unable to guarantee that any order edits or cancelations can be made. Our warehouse team is super quick and often there’s little to no time between your order being confirmed and them packing it up. We’ll always try our best to accommodate requests though so reach out to us via email at violette@ultraviolette.com.au and we’ll see what can be done. 

Once an order has been placed our team moves pretty quicky to pack and send our your SKINSCCREENS so we can’t guarantee we’ll be able to change it in time. We can attempt to contact AusPost and have it redirected but this isn’t always possible.

We’ll always try our best to accommodate requests though so reach out to us via email at violette@ultraviolette.com.au and we’ll see what can be done. Please note that a $10 redelivery fee will apply if we have to resend your order due to an incorrect address. 

Our range is stocked on our website (duh). Other retailers include Sephora (Australia, New Zealand, Hong Kong and South East Asia), Adore Beauty, The Iconic, Stylerunner, Space NK, Cult Beauty, Net-a-Porter, BeautyBay, Liberty and Harrods.

View our Stockists Page for more information.

Thank you for your interest but unfortunately due to exclusivity agreements, we’re not able to take on new stockists at this time. 

You can, but ultimately we wouldn’t recommend it. This is because you likely won’t apply enough to receive the full SPF50 protection, unless you like to really build your level of coverage in layers. For that reason, we would always err on the side of caution and recommend wearing your favourite Skinscreen underneath Daydream Screen. However, we did do some testing which indicates that adding Daydream Screen to your daily SPF routine is really simple and actually gives you the highest possible protection.

We tested Daydream Screen with Supreme Screen, our SPF50+ Hydrating Facial Skinscreen. When measured against each other for SPF rating, Daydream Screen tested at an average SPF of 52.4 (which is actually more than the required amount to achieve an SPF50 rating). When half the recommended amount of Supreme Screen (2.5 pumps) was layered underneath half the recommended amount of Daydream Screen (2 pumps), the SPF protection rating had an average of 65. We tested again, this time by mixing half the recommended amounts of each product together and applying them to the skin simultaneously, which also registered an average SPF protection rating of 61.4

So, what does that all mean? Well, even after using less than the recommended amount of Daydream Screen, if you layer a light base of Supreme Screen underneath your Daydream Screen – or you mix Supreme Screen with your Daydream Screen before applying, if you prefer – you are getting more than the claimed SPF50 protection. So yes, you’ll still need to combine both – but you’ll also need to use less of each.

Ready for your first date with your Daydream but finding it hard to commit?? We get it. Sometimes the pictures aren’t as good as the real thing. So to help navigate any kind of buyers remorse (this applies with dating AND shopping online), you can now purchase Daydream Screen Sample packs to help find your perfect shade.

Daydream Screen Sample packs contain three shade sachets to help you decide. Eg if you buy V7 you’ll receive a sachet of V6, V7 + V8 to ensure you get your match. This means you can test your shade before you open the full-size product! You’ll know if you’ve picked the right shade AND you’ll see how Daydream works for you.

Absolutely not! Nothing could ever replace our beloved Queen (who’s making a comeback in early 2024).

Super Glow Drops are a *limited edition* addition to your existing SPF routine, to customise the finish and help you to SPF your way!

Maybe! Truth is, this is a limited edition launch so we’re just seeing how it goes first. Vi is so more than ready to develop more colours if Super Glow Drops SPF50 are a hit!

Today! Check online at ultraviolette.co.uk soon.

They’re sisters, not twins. Super Glow Drops SPF50 have been designed and tested to cocktailed with your fave UV SPF, whereas Daydream Screen SPF50 is a tinted SPF.

Formula wise, there’s not a huge difference though. They use the same base, with Super Glow Drops having additional shimmer and bronzing ingredients.

They’re Vi’s latest creation, helping you to customise your UV Screens so you can SPF your way!

Super Glow Drops SPF50 can be used to:

·      Cocktail with your SKINSCREEN™ for an all-over glow.

·      Mix with Daydream Screen SPF50 for an added hit of radiance or to deepen/lighten your shade.

·      Illuminate high points of the face or add an all-over bronze.

Super Glow Drops SPF50 can have been rigorously tested to play nice with UV SKINSCREENS™, so as long as you’re wearing the full amount of your primary SPF, you can use them however you like!

Some of Vi’s suggestions include:

·      Cocktail with your SKINSCREEN™ for an all-over glow

·      Mix with Daydream Screen for an added hit of radiance or to deepen/lighten your shade

·      Illuminate high points of the face or add an all-over bronze

They’re not going to increase the UVA/UVB protection, but they are going to maintain it.

Mixing products into your SPF is typically a huge no-no because it can destabilise the UV filters or just dilute the SPF. Vi knows it’s so tempting though.

Maybe you want to customise the finish of your fave formula, or you need to save time in the morning and want to combine steps.

That’s why Super Glow Drops SPF50 were created; so you can safely cocktail with your fave UV Screen and SPF your way!

No, but also yes.

If you’re wearing the full, recommended amount of SPF underneath, go for it! You can absolutely use Super Glow Drops SPF50 as a makeup product. You just can’t expect to get any SPF protection when using it this way because:

a.     You need ¼ teaspoon of SPF to get the full protection listed on the bottle and a couple drops into your foundation won’t cut it.

b.     Mixing Super Glow Drops SPF50 into your foundation can destabilise the UV filters, leaving you with little to no protection.

As an SPF brand, it’s essential that all of our products provide high UVA and UVB protection. To deliver SPF50 within Super Glow Drops, various UV filters are utilised including Titanium Dioxide and Iron Oxides. These UV filters are multi-purpose and are also essential to suspend the mica (shimmer), so it’s evenly distributed throughout the product. Otherwise, it can split and sink to the bottom; think the sediment in a natural wine.

While Super Glow Drops are limited edition and their future availability is currently unknown, rest assured, should they continue to stay around, the colour options will absolutely be expanding.

Skinvestment Day is Ultra Violette’s biggest (and only) offer of the year! 

For two days only you’re able to buy one SKINSCREEN™ and get another one for FREE! The promotion will start at 5:00 pm Monday 9th September AEST and end 11:59 pm Wednesday 11th September AEST.  

What products are included in the Skinvestment Day promotion?

Vi’s Skinvestment Day offer applies to the products listed below: 

• Queen Screen SPF 50+ Luminising Serum SKINSCREEN™ 50ml 

• Supreme Screen SPF 50+ Hydrating SKINSCREEN™ 75ml 

• Lean Screen SPF 50+ Mattifying Zinc SKINSCREEN™ 75ml 

• Clean Screen SPF 30 Fragrance-Free Weightless Gel SKINSCREEN™ 75ml 

• Fave Fluid SPF 50+ Ultralight SKINSCREEN™ 75ml 

• Preen Screen™ SPF 50 Reapplication Mist 75ml 

• Extreme Screen SPF 50+ Hydrating Body & Hand SKINSCREEN™ 150ml.  

• Daydream Screen SPF 50 Tinted Veil 

• Queen Screen SPF 50 Super Glow Drops - Illuminating 

• Queen Screen SPF 50 Super Glow Drops - Bronzing 

• Bod Brigade 

Please note Sheen Screen SPF 50+ Hydrating Lip Balm (all shades), Extreme Screen SPF 50+ Hydrating Body & Hand SKINSCREEN™ 30ml, Mini Preen Screen™ SPF 50 Reapplication Mist 30ml, Accessories, Sets, Gift Cards & Limited Edition products are not included. 

To ensure everyone can celebrate Skinvestment Day this year, customers can receive a maximum of 3 free SKINSCREENS™ per order, so 6 total! Buy 3, get 3 free. 

Due to an increase in orders our warehouse will be working overtime to get you your order as quickly as possible. Please allow up to 10 business days for your order to be dispatched from our warehouse. Please note express post options will not be available during this time. 

Unfortunately, Express Shipping will not be available during Skinvestment Day. All orders will be sent via Standard shipping options and may take up to 10 days to be dispatched from our warehouse. You’ll receive an email confirmation once it’s on the way! 

Our Skinvestment Day buy one get one free offer cannot be used in conjunction with any other offer or discount code. This includes “15% off your first order” codes. 

We are only shipping to Australia & New Zealand.  

Due to the high volume of orders we are unable to make any order changes after an order has been placed. Please ensure you check your order carefully before proceeding with your purchase.  

Due to the high volume of orders we are unable to make any order or address changes after an order has been placed. Once your order has been dispatched you can change your address via the Australia post website using your tracking number. 

You can view our terms and conditions HERE.