Australian Shipping
- For orders of $55 and over, shipping is free.
- For orders under $55, there is a flat shipping rate of $6.50.
- Express shipping is available for a flat rate of $10.
- We use Australia Post and you can check postage delivery times using the post code 3175 here: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
- Please contact violette@ultraviolette.com.au for any further questions and if you have special order needs.
- A $10 redelivery fee will apply for the following reasons:
- Entering an incorrect address at checkout, causing your order to be sent back to us.
- Not picking up your item from the post office or courier depot, causing your order to be sent back to us.
International Shipping
- We currently ship to New Zealand.
- Standard Service – Ships via AusPost and your country’s local mail carrier. Ultra Violette is not liable for any delays and the customer will be required to pay redelivery fees due to lost packages.
Please note that once your order leaves Australia, we recommend switching to your country's local mail carriers website for tracking updates using the same tracking number.
- Express Service – Ships via DHL end to end. In the unlikely event of a lost package Ultra Violette will cover any redelivery fees.
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Standard – AusPost - Tracked, NOT Insured |
Express – DHL - Tracked and Insured |
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New Zealand |
$16 – 5+ business days |
$17 – 2+ business days |
- International Postal charges do not include possible taxes and duties which could be applied by customs in your country. The responsibility for any customs duties, foreign taxes or other fees which may be imposed is your responsibility. To comply with Australian export regulations, we are required to declare the exact value of all product(s) ordered and to mark them as “merchandise” even if you are buying as a gift for someone else.
- Please contact violette@ultraviolette.com.au for any further questions and if you have special order needs.
Returns
We want you to have the best time using (and recommending) our products, but if for any reason this isn't the case please get in touch with us at violette@ultraviolette.com.au.
Where you have purchased a product from us that:
- is faulty, unsafe, contains a defect, or is not of acceptable quality, appearance or finish;
- is not fit for its intended purpose; or
- does not match the product image or our description,
or we are otherwise legally obliged to accept a return of the product under the Australian Consumer Law or any other applicable law, we will accept returns and provide you with an exchange, credit note or refund (at your election) using your original payment method. However, we reserve the right not to offer a credit note, exchange or refund where the goods have become of unacceptable quality a result of your misuse, damage or neglect.
You just need to do the following:
- Email us at violette@ultraviolette.com.au to let us know you have sent the product back and why quoting your order number
- Make sure the product is in good condition and only lightly sampled
- Put the product in the shipper box you received it in, and post to
- Include your order number inside the box, and the reason for your return so we can track your order and payment method
Grace & Fire Pty Ltd will not be responsible for parcels lost or damaged in transit if you choose not to insure the returned parcel.
Please allow up to two weeks for refunds to be credited to your original form of payment.
Please note: Original shipping charges will not be refunded.
Customers who received a Daydream Screen Sample Pack with their Daydream Screen order can exchange or refund their full-size Daydream Screen if the product has been unopened and the box is still completely sealed within 1 month of purchase. Customers are responsible for shipping their full-size bottle back to Ultra Violette and we will ship their new shade free of charge. Please email violette@ultraviolette.com.au to initiate a return.